We are Petgood, the do good pet food. We are a Swedish company working for a more transparent and sustainable animal world, where dogs and cats can eat healthy food without straining the planet's resources. Today we offer dog food, cat food and other sustainable products based on insects. Insects are an animal protein source, rich in the same essential amino acids and nutrients that your dog or cat would get from traditional meat. Like meat, but better!

We at Petgood love pets, but we also love our amazing planet - we are driven to reduce our four-legged family members' climate impact and global paw print. Our focus on sustainability has been the driving force behind our dog food revolution and the reason Petgood was founded and that we launched our first product, a complete food based on insect protein.

Yes, our products are available at several pet stores and veterinary clinics. You can find all our retailers here.

You can find our full terms here. In our help center you can also find more information about the right of withdrawal, complaints or the taste guarantee.

It is always recommended to make a gradual transition when switching from one food to another, so that the stomach can adjust. Make the transition over 10 days, gradually increasing the amount of new food and decreasing the old. Keep in mind that some pets may need a longer transition period. You can read more in this article.

You can find feeding recommendations on the food bag or on the product page for each product. The feeding table is based on different parameters depending on age or activity level, but should always be adjusted to the individual dog's or cat's needs and body condition. You can also make our super simple feeding plan and get a tailored recommendation for your very own cat or dog!

We recommend choosing our adult food when your dog or cat is around one year old.

You can find the full ingredient list on the product page for each product. You can also find it on the packaging.

Insects are the main animal ingredient in our products, but we use a few other ingredients of animal origin. In our adult cat food we use alpha-casozepine at a level of 0.02 %, a substance extracted from cow's milk and well known for its stress-reducing effect. In our light/senior food for dogs we use glucosamine and chondroitin, both at a level of 0.05 %. Glucosamine is extracted from shellfish shells and chondroitin from chicken cartilage, to support joint health. In our food for active dogs we also use glucosamine and chondroitin, as well as 2 % egg for a higher protein content. In our joint supplement for dogs we use Swedish blue mussels to contribute glycosaminoglycans and beneficial fatty acids.

The food's shelf life in an unopened package is 18 months. The food should be stored cool, dry and dark if possible. Opened bags should be consumed within 2-3 months.

All our food products are made within the EU.

In all our products we use only one insect species, the larva of the black soldier fly (Hermetia illucens). You can read more about it and how the sustainable production works on this page.

The vision behind our products is to combine animal health and sustainability. The larva of the black soldier fly is used because it is very rich in nutrition and protein for dogs and cats, as well as sustainable and resource-efficient to produce. You can read more on this page.

The insect farm we work with is located in the Netherlands.

We deliver within Sweden, the rest of the EU, as well as Norway, Switzerland and Åland.

Delivery time is 1-4 days within Sweden, and 2-6 days within the rest of the EU.

Yes, you can track your package via the link you received by email when your order was shipped. If you can't find it, feel free to email us at help@petgood.com with your order number and we'll help you.

If you want to make any changes to a placed order, email us as soon as possible at help@petgood.com with your order number and we'll look into your case.

If there is something wrong with the order you received, email us at help@petgood.com and we'll help you. Please include your order number and any photos right away.

For one-time purchases you can pay by card, Klarna, Swish, Apple Pay or Google Pay. For subscriptions we can currently only offer card payment.

We offer a taste guarantee if your cat or dog doesn't like the food. In this article you'll find the full terms of the taste guarantee and how to make use of it.

As a Petgood customer you have a 14-day right to return and exchange all products in our web shop (www.petgood.com). If you bought from a retailer, contact the retailer directly.

The right to return and exchange applies from the day you receive your order and only applies to unopened packages (the product must be in new, unchanged condition). If you want to return an item, email us at help@petgood.com, state your order number and the reason (e.g. to change size), and we'll help you further. Once we've received your request, we'll get back to you about how to return the product.

As the customer, you pay for the return shipping. We deduct 69 kr for return shipping from the amount that is refunded. The other parts of your purchase, including the delivery cost you paid at the time of the order, are refunded. The refund is made via the same payment method as at purchase, as soon as we have received the returned product.

If you want to change the size of a product (e.g. a hoodie), we'll send the new one as soon as we've received the returned one.

We want more people to dare to try insect-based food. As a first-time buyer, you therefore get your money back if, against expectation, your dog or cat doesn't like the taste of our food.

When does the taste guarantee apply? The taste guarantee can be used if:

1. You are a first-time buyer of dry food for dog or cat
2. Dog: the guarantee applies to a bag of 5 kg or less
3. Cat: the guarantee applies to a bag of 2 kg or less
4. You contact us within 30 days of purchase
5. At least 80 % of the food remains in the bag

What is covered by the taste guarantee? The taste guarantee only applies to dry food for dogs and cats. Other products are not covered. For those, our regular right of withdrawal on unopened packages applies. This means that wet food, toppings, treats and chews, supplements and accessories are not covered by the taste guarantee.

How do I use the taste guarantee?

If you shopped at www.petgood.com:

1. Email us at help@petgood.com and tell us that you want to use the taste guarantee. Attach a photo of the bag showing that at least 80 % of the food remains.
2. You don't need to send the food back. Feel free to keep it - or donate it to an animal shelter near you.
3. Once we've received your photo, we'll refund what you paid for the food. The shipping fee for your original order is not refunded. The refund is made via the same payment method as at purchase.

If you shopped at a retailer, in store or online: Contact the retailer where you bought the food. They will help you according to the terms of their taste guarantee. Bring your receipt if you bought in a physical store.

If you shopped at a grocery store: Our taste guarantee does not apply in grocery stores.

Our subscriptions have no commitment periods. You can cancel your subscription whenever you want. You can also change the delivery schedule or skip a delivery if you have too much food at home.

With a subscription we offer free delivery in Sweden on orders over 600 kr, and in Denmark and Finland over 50 €. For other countries a shipping fee from 10 € applies for one-time purchases, regardless of order value - but as a subscriber you get free shipping there too, over 600 kr/50 €. As a subscriber you get home delivery straight to your door (via Airmee or Early Bird where possible); only in exceptional cases is the package sent to a pickup point. If you'd like a specific shipping option, email us and we'll look at what's possible for your address. Tip! Choose delivery every second or third month to reach a higher amount and thereby free shipping!

You can make changes to your subscription by logging in to your account and clicking through to subscriptions. There you can then adjust, among other things, the subscription's contents or delivery interval. You can also email us at help@petgood.com and we'll help you.

You can find the login page by clicking the little person icon in the menu. When you log in, you enter your email address and are then sent a 6-digit code. You then enter this code on the login page. If you can't find your code, don't forget to check your spam folder and double-check that you entered your email correctly. If you still have trouble, email us at help@petgood.com and we'll help you.